loanDepot reports growth despite cyber incident in Q1 By


loanDepot, Inc. (NYSE: LDI) has reported a 7% revenue increase in the first quarter of 2024 despite experiencing a cyber incident that temporarily impacted operations.

The company, which specializes in home loans, particularly for first-time buyers, has managed to improve loan quality and gain on sale margins. Cost reduction measures have been effective, with a 2% year-over-year decrease in first-quarter expenses, even after absorbing $15 million in cyber-related costs.

However, loanDepot has adjusted its 2024 volume estimates to $1.8 trillion, a 10% decrease, in response to lower interest rate expectations. The company maintains a strong liquidity position, ending the quarter with over $600 million in cash, and is taking steps to address its unsecured notes due in the fourth quarter of 2025.

Key Takeaways

  • loanDepot experienced a cyber incident but anticipates no significant impact on its yearly performance.
  • Q1 revenue grew by 7%, driven by a focus on first-time homebuyers and improved loan quality.
  • Expenses were reduced by 2% year-over-year, despite $15 million in costs from the cyber incident.
  • The company’s 2024 volume estimate has been revised down by 10% to $1.8 trillion due to lower expected interest rates.
  • loanDepot plans to realign its expense base to match the smaller mortgage market.
  • The company forecasts Q2 origination volume of $5 billion to $7 billion and pull-through weighted lock volume of $4.5 billion to $6.5 billion.
  • loanDepot is exploring options to manage its unsecured notes maturing in Q4 2025 and aims to de-risk its outlook.
  • Over $600 million in cash reserves signal a strong liquidity position, with plans to maintain this level throughout the year.
3rd party Ad. Not an offer or recommendation by See disclosure here or
remove ads

Company Outlook

  • Continued investment in revenue-generating capabilities and system upgrades.
  • Alignment of expenses with a smaller mortgage market for improved operating leverage.
  • Expectations of Q2 origination volume between $5 billion and $7 billion.
  • Pull-through weighted lock volume projections of $4.5 billion to $6.5 billion for Q2.
  • Active evaluation of capital structure options in light of upcoming debt maturities.

Bearish Highlights

  • Lowered volume estimates for 2024 due to anticipated lower interest rates.
  • Higher interest rates leading to increased consumer costs and impacting volume expectations.

Bullish Highlights

  • Positive top-line growth with a 7% revenue increase in Q1.
  • Reduction in adjusted expenses by 8% from the previous year’s first quarter.
  • Successful transaction on MSR sales, with plans to continue monitoring the market.


  • The cyber incident, although not materially impactful for the year, was a setback in operations.

Q&A Highlights

  • Discussions regarding the strategy to address unsecured notes maturing in Q4 2025.
  • Plans to resolve debt maturity preferably in the second or third quarter.
  • Confirmation of a focus on returning to profitability and maintaining strong liquidity.

loanDepot’s first quarter of 2024 has shown resilience in the face of challenges such as a cyber incident and changing market conditions. The company’s strategic focus on serving a niche market and improving loan quality, coupled with disciplined cost management, has allowed it to maintain positive revenue growth and a robust liquidity position.

As loanDepot navigates the evolving mortgage landscape and prepares for future debt obligations, it remains committed to its goal of returning to profitability and sustaining its operational momentum.

InvestingPro Insights

loanDepot, Inc. (NYSE: LDI) has demonstrated agility in its first quarter of 2024, showing a revenue increase and effective cost management despite a cyber incident and a challenging market environment. To provide further context to the company’s performance and outlook, here are some key insights based on real-time data from InvestingPro.

3rd party Ad. Not an offer or recommendation by See disclosure here or
remove ads

InvestingPro Data:

  • Market Cap (Adjusted): 737.18M USD, reflecting the current valuation of the company in the market.
  • Revenue Growth (Quarterly) for Q1 2024: 65.59%, indicating a significant increase in revenue compared to the previous quarter.
  • P/E Ratio (Adjusted) for the last twelve months as of Q4 2023: -3.63, suggesting that the company is not currently profitable.

InvestingPro Tips:

  • Analysts have revised their earnings downwards for the upcoming period, which could indicate concerns about loanDepot’s ability to meet future profitability targets.
  • The stock has experienced a large price uptick over the last six months, showing a 47.1% total return, which may attract investors looking for recent positive momentum in the stock’s performance.

For those interested in a deeper analysis, there are additional InvestingPro Tips available at These tips could provide valuable insights into loanDepot’s financial health and future prospects. To access these tips and more detailed metrics, use the coupon code PRONEWS24 to get an additional 10% off a yearly or biyearly Pro and Pro+ subscription. There are currently 10 more tips listed in InvestingPro that could further inform investment decisions regarding loanDepot.

Full transcript – Loandepot Inc (LDI) Q1 2024:

Operator: Good afternoon and welcome to loanDepot’s First Quarter 2024 Earnings Call. After the speaker’s remarks, there will be a question-and-answer session. [Operator Instructions] I would now like to turn the call over to Gerhard Erdelji, Senior Vice President Investor Relations. Please go ahead.

Gerhard Erdelji: Thank you and good afternoon everyone. Thank you for joining loanDepot’s first quarter 2024 earnings call. Before we begin, I would like to remind everyone that this conference call may include forward-looking statements regarding the company’s operating and financial performance in future periods. All statements other than statements of historical fact are statements that could be deemed forward-looking statements including, but not limited to guidance to our pull through weighted rate lock volume, origination volume, pull-through weighted gain on sale margin, the impact of the cybersecurity incident that occurred in the first quarter of 2024 and expense trends. These statements are based on the company’s current expectations and available information. Actual results for future periods may differ materially from these forward-looking statements due to risks or other factors that are described in the Risk Factors section of our filings with the SEC. A webcast and transcript of this call will be posted on the company’s Investor Relations website at under the Events and Presentations tab. On today’s call, we have loanDepot President and Chief Executive Officer, Frank Martell; and Chief Financial Officer, Dave Hayes to provide an overview of our quarter, as well as our financial and operational results outlook and to answer your questions. We are also joined by Chief Investment Officer, Jeff DerGurahian and LDI Mortgage President, Jeff Walsh to help address any questions you might have after our prepared remarks. And with that, I’ll turn things over to Frank to get us started. Frank?

3rd party Ad. Not an offer or recommendation by See disclosure here or
remove ads

Frank Martell: Thank you, Gerard and thank you all for joining us today. I look forward to sharing my perspectives on the market and on our results. We exited 2023 with positive top line momentum and continue to make important progress towards our Vision 2025 goals including foundational investments in our people, products and technology platforms, which should serve us well as the mortgage market eventually stabilizes and recovers. The following four strategic pillars of Vision 2025, we made our North Star for enabling value creation for our shareholders. So number one, transforming the company’s origination business and driving purchase transactions with an expanded emphasis on purchase-driven lending and first time homebuyers’. Number two, investing in profitable growth generating initiatives and launching innovative new solutions that form the foundation of a life cycle relationship with first time home buyers and owners. Pillar three, reducing complexity and simplifying our organizational structure with an emphasis on driving client engagement, quality, automation and operating leverage and pillar four aggressively rightsizing loanDepot cost structure to be in line with market realities, while investing in our long term goal of becoming the lowest cost highest quality producer. During the first quarter, the company was significantly impacted by a cyber incident. As we have previously reported, we are able to restore operations relatively quickly, our lost revenue and additional expenses and impacted our first quarter financial results. I want to thank our entire team and our business partners, who worked tirelessly to restore our normal business operations quickly and support our customers. Fortunately, we do not expect this incident to further disrupt our operations nor do we expect the incident to have a material impact for 2024 as a whole. Unfortunately, we live in a world where these types of banks are increasingly frequent and sophisticated that our industry has not been spared. We sincerely regret any concerns this incident has caused us to any impacted individuals. In a moment, Dave will discuss in greater detail the financial impact of the cyber incident in our first quarter results. Like last quarter we generated year-over-year positive top line growth in Q1 with reported revenues increasing by 7%. This figure includes the negative impact of the cyber incident. Our growth in Q1 reflects benefits primarily attributable to higher servicing revenue and gain on sale margins. The increase in margins was due in large part to our focus on serving first-time homebuyers which resulted in a higher mix of profitable FHA and VA loans. We also benefited from our relentless focus on loan quality which resulted in lower repurchase reserves. Finally, the growth of our HELOC business was also a meaningful contributor to our year-over-year revenue growth and margin expansion. In line with our continued focus on becoming an efficient operation, we reduced first quarter expenses by 2% year-over-year. This reduction came despite incurring an additional $15 million in cyber-related costs. Cost reductions were primarily from lower salaries and marketing costs. With regards to the remainder of 2024, we expect to continue to invest, increasing our revenue-generating capabilities as well as our ongoing upgrades of key operating systems and platforms. We also expect to continue to deliver annualized productivity benefits of approximately $120 million, which we discussed on our last call. These reductions have been significant — specifically identified and relate to third-party vendor spend, process and organizational efficiencies, and facilities-related expenses. In terms of market activity for 2024, since our last call, the expectations for lower interest rates have been pushed out from early to mid-2024 to later in 2024. A higher for longer stance by the Federal Reserve has been reflected in the recent forecast published by the Mortgage Bankers Association, which lowered their 2024 volume estimates by approximately 10% to $1.8 trillion. I want to conclude my prepared remarks today by thanking team loanDepot and our large stakeholders for their support. Our focus on delivering against Vision 2025 imperatives is positioning us for the future, while creating a pathway for market leadership and profitability as the market returns to more normal levels of activity. Our markets remain challenging no doubt, but I believe that loanDepot is positioned to deliver increasing value to all of our stakeholders over the course of this year and the years to come. With that, I will now turn the call over to Dave who will take us through our financial results in more detail.

3rd party Ad. Not an offer or recommendation by See disclosure here or
remove ads

Dave Hayes: Thanks Frank and good afternoon everyone. Our adjusted net loss decreased from $59 million in the first quarter of 2023 to $38 million in the first quarter of this year due both to higher revenues and lower expenses. During the first quarter, pull-through weighted rate lock volume was $4.7 billion, which represented a 11% decrease from the first quarter of 2023 and reflected the impact of taking our origination platforms offline for part of January in response to the cyber incident. Rate lock volume came in within the guidance we issued last quarter of $3.5 billion to $5.5 billion. Rate lock volume contributed to adjusted total revenue of $231 million compared to $226 million in the first quarter of 2023. We estimate first quarter revenue was adversely impacted by approximately $22 million from the time our systems were offline and were unable to take customer locks, but bear in mind that we also did not incur associated volume-related expenses that lost revenue. Our loan origination volume was $4.6 billion for the quarter, a decrease of 8% from the first quarter of 2023. This was also within the guidance we issued last quarter of between $3.5 billion and $5.5 billion. The year-over-year increase in revenue is primarily result of higher servicing fee income and pull-through weighted gain on sale margin. Our pull-through weighted gain on sale margin for the first quarter came in at 274 basis points within our guidance of 270 to 300 basis points and compared to 226 basis points in the first quarter of 2023. Our higher gain on sale margin was primarily due to an overall increase in the profit margins of our loan production. We also benefited from a lower loss provision due to improved loan quality and a higher profit margin and volume on our HELOC production. Turning now to our servicing portfolio, the unpaid principal balance of our servicing portfolio increased slightly to $142.3 billion from $141.7 billion from the end of the first quarter 2023. During the quarter, we opportunistically monetized a portion of our portfolio by selling Ginnie Mae MSRs totaling $3 billion of UPB. Servicing fee income increased from $120 million in the first quarter of 2023 to $124 million in the first quarter of 2024, due in part to higher earnings credits on custodial balances from higher interest rates. We hedge our servicing portfolio, so we do not record the full impact of the changes in fair value in the results of our operations. We believe the strategy protects us against volatility in our earnings and liquidity. Our strategy for hedging the servicing portfolio is dynamic, and we adjust our hedge positions in reaction to changing interest rate environments. We believe our servicing portfolio is well protected against potential rising defaults. As of March 31st, the weighted average FICO was 736, the weighted average coupon was 3.5%, and the weighted average LTV at origination was 72%. These characteristics contributed to a low delinquency rate with only 1% of the portfolio more than 60 days past due at quarter end and should generate reliable ongoing revenue during these uncertain economic times. A major component of Vision 2025 is to align our expense base with the smaller mortgage market and create efficiencies to improve operating leverage and financial performance over time. Our total expenses for the first quarter of 2024 decreased by $7 million, or 2% from the prior year quarter. The primary drivers of this decrease were lower personnel related costs, driven by headcount falling by approximately 600 FTE during the period and lower marketing costs. Our expenses would have decreased more substantially if it hadn’t been for the cyber incident, which added $15 million in net costs to our results. Our volume-related expenses consisting of commissions and direct origination expenses increased by $2 million from the year-ago quarter despite low origination volumes. Part of the cyber-related costs incurred during the quarter were to support our loan officers by compensating them for lost commissions. We expect these costs to correlate with volume again starting with the second quarter. Restructuring-related and asset impairment charges totaled $4 million, up from $1.7 million in the first quarter of 2023, primarily due to the ongoing impact of our Supplemental Productivity Improvement Program, targeting $120 million of annualized earnings improvements expected to benefit 2024. Through the end of April 2024, we have confirmed $112 million or 93% of our targeted improvements. These are primarily achieved through decreased third-party vendor spend, salary expenses, and reduced real estate-related costs. We expect to action the remainder of the plan savings in the second quarter. During the first quarter, we also accrued $1.1 million of legal expenses related to the expected settlement of legacy litigation compared to none in the prior year quarter. Excluding the cost of the cyber incident, restructuring and asset impairment charges, and the litigation settlement accrual, we accomplished meaningful operating expense savings, reducing adjusted expenses by 8% from $313 million in the first quarter of 2023 to $288 million in the first quarter of 2024. Looking ahead to the second quarter, we expect origination volume of between $5 billion and $7 billion, and we expect pull-through weighted lock volume of between $4.5 billion and $6.5 billion. Volume guidance reflects the seasonal increase in home buying activity tempered by the recent increase in interest rates, increasing costs to the consumer. We also expect our second quarter pull-through weighted gain on sale margin to be between 260 and 290 basis points, which also reflects the recent increase in interest rates. During the second quarter, we expect expenses will increase somewhat, primarily due to higher commission, marketing, and origination expenses reflecting increased volume quarter over quarter, offset somewhat by the absence of cyber-related costs after the first quarter. As we mentioned on our last call, we are continuing to evaluate our capital structure, including options available to address our unsecured notes maturing in the fourth quarter of 2025. We believe that by addressing these notes in the near term, we will de-risk the outlook for the company for the benefit of all stakeholders. We’ll share more as we get closer to executing on our plans. Our cost reset has allowed us to maintain a strong liquidity position, ending the quarter with over $600 million of cash, and at the same time supporting reinvestment in critical platforms and programs. While the recent increase in interest rates has put pressure on market volume expectations, we continue to aggressively focus on our plan to return to profitable. So with that, we’re ready to turn it back to the operator, for Q&A. Operator?

3rd party Ad. Not an offer or recommendation by See disclosure here or
remove ads

Operator: Thank you. We will now begin the question-and-answer session. [Operator Instructions] Your first question comes from the line of Doug Harter from UBS. Please go ahead.

Doug Harter: Sorry about that. Can you just confirm the expense guidance that you just gave that expenses will you’re looking for them to be up even with the absence of the $15 or $15 million of cyber related expenses?

Dave Hayes: Yeah. That’s correct. Its Dave Hayes. This is driven really by the pull-through of funded volume expectations going up from Q1 to Q2.

Doug Harter: All right. I appreciate that. And then turning to the 2025 debt maturity, can you talk about any progress that you’ve made there and thoughts around timing as to when there could be some resolution on that maturity?

Dave Hayes: Again, it’s David Hayes. As mentioned in our prepared remarks. We are actively looking at that. We’ve engaged some advisors and are working through a series of options on that front. I think we talked about this a little bit on the last quarter call too. We don’t envision seeing or wanting to see these bonds go current. So we’re looking to take care of on the second or third quarter. It’s a pretty constructive market so we’re going to transact when it makes the most sense for the Company. But it’s on the near-term horizon.

Doug Harter: Thank you.

Operator: [Operator Instructions] Your next question comes from the line of Kyle Joseph of Jefferies. Please go ahead.

3rd party Ad. Not an offer or recommendation by See disclosure here or
remove ads

Kyle Joseph: Hey. Good afternoon. Thanks for taking my questions. Just on MSR sales this quarter. You guys bids that out overtime was that done in bulk or just any color on bids there too?

Jeff DerGurahian: Sure. This is Jeff DerGurahian. As we’ve stated before, we’re always monitoring the MSR market. And we’ll opportunistically transact where it makes sense. It was a relatively small or immaterial amount of the portfolio where we took the opportunity to transact. And we’ll continue to do. So it’s the same way going forward.

Kyle Joseph: Got it. And then just quick follow-up for modeling, what do you think in terms of cash balances going forward?

Jeff DerGurahian: Yeah. We’re going to — it’s obviously still a pretty challenging market. So we’re going to continue to maintain this posture having sort of heightened levels liquidity. We’ve kept the balances over 600 million. We’ll continue to trying to manage that number around similar levels for the remainder of the year here.

Jeff DerGurahian: Got it. That’s it for me. Thanks for taking my questions.

Operator: There are no further questions at this time. Frank Martell, I turn the call back over to you.

Frank Martell: Okay. Thank you, operator and thanks everybody again, for joining us today. And we appreciate the questions. And on behalf of Dave, and the rest of the team, I want to thank everybody and our key stakeholders for their support. We’re going to continue to keep everybody appraised as we progress through our Vision 2025 imperatives. So, with that, thank you again. And have a great day.

3rd party Ad. Not an offer or recommendation by See disclosure here or
remove ads

Operator: This concludes today’s conference call. You may now disconnect.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

Leave a Reply

Your email address will not be published. Required fields are marked *